It is the policy of Science and Advice for Scottish Agriculture (SASA) to provide and maintain a management system that includes a regime of continual improvement that incorporates good professional practice and quality into all aspects of its services.
The objectives of our management system are to:
- Supply products and services that provide the Scottish Government and other customers with a high level of customer satisfaction.
- Ensure that management and employees are committed to the requirements of both ISO 9001:2008 and ISO 17025:2005.
- Develop and promote the scientific and technical competence needed to respond to customers requirements.
- Generate a continually improving quality regime.
All staff are encouraged to take ownership of the management system and our dedicated Quality Manager audits and monitors the system ensuring its continued compliance with documented standards.
SASA is certified to ISO 9001:2008 for all its activities and accredited by UKAS to ISO 17025:2005 for a number of test methods used by the Pesticides & Wildlife Branch, the Plant Health Potato Quarantine Unit and the Official Seed Testing Station for Scotland (OSTS). The OSTS is also accredited by the International Seed Testing Association (ISTA).
See also information on customer feedback procedures.